Symptoms Website randomly goes down a few times a week Server stopped responding Network and CPU logs show a small spike, but not enough to lock up a server Stopping and starting the server resolves the problem Details This pattern repeated several weeks until the customer grew tired of rebooting the server. The evidence did not seem to lead to a system issue or network or security security problem such as a denial of service.

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While the general rule of thumb is to capture at the client, or at least start there, sometimes it’s necessary to take captures at both ends of a connection. The client perspective will allow you to view the problem as it is seen from the client. The server perspective might show the same thing. Or, in some cases like this one, it will provide the reason for the problem. The problem was that a webpage wouldn’t load.

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Chris Sereno

For 13 years networking was my profession with a specialized focus on proactive and reactive performance analysis. More recently I have embraced the AWS platform. This blog reflects my experience both past and present.

AWS Solutions Architect at